Privacy Policy

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Effective date: 24 September 2025

Room Sorted is a trading name of RAM Multi Services Ltd
(Company No. 16562263), registered in England and Wales.

RAM Multi Services Ltd (“we”, “us”, “our”) operates the website roomsorted.com and associated services for property advertising and tenant–landlord matching.

Contact details:

• Email: info@roomsorted.com
   
• Office address: Cambridge, CB1 8QU, United Kingdom
   

When you use our website or services, we may collect:

• Contact information – name, email, phone number
   
• Property details – descriptions, photos, pricing and availability when you list a property
   
• Payment details – processed securely by our payment provider (Stripe). We do not store full card numbers.
   
• Usage data – IP address, browser type, pages visited, cookies and analytics.
   

We use the information to:

• Process and publish property listings
   
• Facilitate communication between tenants and landlords
   
• Manage payments, subscriptions and upgrades
   
• Respond to enquiries and provide customer support
   
• Improve our website and services
   
• Comply with legal and tax obligations
   

We process personal data under the following lawful bases:

• Contract – to provide the services you request
   
• Legitimate interests – to operate and improve our platform
   
• Consent – for optional marketing emails (you can withdraw consent any time)
   
• Legal obligation – to meet tax and regulatory requirements
   

We never sell personal data.
We may share limited data with:

• Service providers such as Stripe (payment processing), email providers and hosting services
   
• Legal authorities if required to comply with law or enforce our terms
   

All partners are bound by data-protection agreements.

Our primary servers are in the UK/EU.
Any transfer of personal data outside the UK/EU is protected by appropriate safeguards such as Standard Contractual Clauses.

We keep personal data only as long as necessary:

• Account and transaction data – up to 6 years (legal/tax obligations)
   
• Enquiry forms – up to 24 months
   
• Cookies/analytics – as per cookie policy
   

Under UK GDPR you have the right to:

• Access a copy of your data
   
• Correct inaccuracies
   
• Request deletion (“right to be forgotten”)
   
• Restrict or object to processing
   
• Data portability
   

To exercise these rights, email info@roomsorted.com.

We use cookies and similar technologies for site functionality and analytics.
You can manage or disable cookies through your browser settings.

We use SSL encryption and industry-standard safeguards to protect your data.
However, no online service can guarantee absolute security.

We may update this policy occasionally.
New versions will be posted on roomsorted.com with a revised effective date.

If you have any questions or complaints about how we handle your data, contact:
Data Protection Officer
RAM Multi Services Ltd
Cambridge, CB1 8QU, United Kingdom
Email: info@roomsorted.com

If you remain dissatisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Room Sorted is a trading name of RAM Multi Services Ltd (Company No. 16562263) registered in England and Wales.